Privacy Policy

Mold Town Council is committed to protecting and respecting your privacy.

This privacy policy sets out how Mold Town Council uses and protects any information that you give Mold Town Council when you use this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mold Town Council may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy. This policy is effective from 21/04/2021.

What information do we collect about you?
Mold Town Council activities include regular updates through our internal email list, telephone, social media, e-newsletter using the Mailchimp platform (subscription based); and organising events. Certain events, tickets are purchased via online platforms such as Eventbrite and Ticket Tailor or by using an internal email booking system. Mold Town Council also uses Facebook and Twitter platforms to promote its activities.

Mold Town Council activities sometime require the collection of information such as name, email, telephone number and in the case of events, address, dietary and other special requirements. Mold Town Council also carries out surveys to improve its offering.

TotallyMold Website
The TotallyMold website is hosted by a third party (WiSS)

All web content and enquiries made through the web contact service are managed by Mold Town Council.

The TotallyMold website uses cookies in to collect anonymous information about visitor numbers and the sections of the website visited.

Cookies are small bits of information that are stored on your computer by websites. These are typically used by websites to remember preferences, or to track your viewing history to target advertising more effectively.

The anonymous information is collated and reported using Google Analytics to help us with managing the website. This prevents us from seeing any individual records: we can only see summary and trend information.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google analytics
When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Our site contain links to and from the websites of our partners and members. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

Images and Filming of Events
Mold Town Council may take photographs and video recordings at events to promote the Town and our many events.

The photos/recordings may be used in both printed and digital form, in various channels including the TotallyMold and MoldTown Council websites, Facebook and Twitter feed and sent to local press for publication.The images/recordings will be used for a maximum of 10 years. The images will be stored securely on Mold Town Council file servers.

What is our legal basis for processing your personal data?
Mold Town Council is committed to ensuring that personal information is handled in a secure and confidential manner in accordance with its obligations under the Data Protection Act 2018 and professional guidelines. The Town Council will use all appropriate and necessary means at its disposal to comply with the Data Protection Act and associated guidance.

Mold Town Council is the Data Controller under the data protection law and will use the information you provide for the following:

How will your information be used?

  • Providing information
  • Responding to queries
  • Event and workshop bookings
  • Event publicity, post-event reports, general reports relating to Mold Town Council activities
  • Feedback on our services using survey information
  • Notify you about changes to our service
  • Optimising the TotallyMold website

Data is processed in-house and is not used to make automated decisions.

We also use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties’ privacy policy. The third-party processors we use are as follows:

WiSS web services who host the TotallyMold website

Mail Chimp, for the administration of our newsletter services

Eventbrite for managing Events and workshop bookings

Twitter / Facebook for web content services

Survey Monkey for collating and compiling surveys

Google analytics to assist us in the improvement and optimisation of the Totally Mold web site

The legal basis for processing this data is your consent to do so. You can withdraw your consent at any time by notifying us. Our contact details to do so, or for any other queries, are Mold Town Council, 1st Floor, Town Hall, Earl Road, Mold, Flintshire CH7 1AB. Your information will not be shared further.

Individuals have a number of rights under data protection law, including the right to request their information. You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office at

Information you provide will only be used for the stated purpose. Further information about the processing of your data can be found on our website at You can contact the Town Council’s Data Protection Officer Ian Jones by post at 1st Floor, Town Hall, Earl Road, Mold, Flintshire CH7 1AB, by email at, or by telephone on 07772 657446.

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